Frequently Asked Questions
Booking
Pickups & Drop-offs
Payments
How do I book a ride?
You can book directly through our website or mobile app in just a few clicks for a seamless experience.
Where do I meet my driver?
Your driver will be waiting in the designated parking lot until they receive confirmation of your exact pickup location, such as your door number or another clear meeting point.
What payment methods are supported?
We accept all major credit cards, Apple Pay, and established corporate billing accounts.
Can I change my booking?
Yes, modifications can be made up to 24 hours before your scheduled pickup time, upon availability.
Do you track flights?
Yes, we monitor all flights to adjust for delays and early arrivals. For delays, we’ll be there for your pickup subject to driver availability.
When am I charged?
Payments are processed upon completion of the booking to secure your ride and vehicle type.
Is there a cancellation fee?
Cancellations made at least 24 hours in advance are free of charge. Cancellations made within 24 hours but more than 1 hour before pickup may qualify for rescheduling, subject to availability. Cancellations made within 1 hour of pickup time, or no-shows, will result in the full payment being forfeited.
What if I can't find my driver?
Simply call our 24/7 support line, and we will coordinate your meeting immediately.
Can I get a receipt?
Receipts are automatically emailed to you as soon as the trip concludes for your records.